Most Frequently Asked Questions:
- Why is there no warranty available for my item?
- Why isn't my item showing up in the product search results?
- Is there is a cost to use Warranty Life?
- How do I get my broken item fixed?
- How long after I buy an item can I buy a service plan for it on Warranty Life?
- Who should I contact regarding a question about my product?
Product Dashboard Back To FAQ Topics
Why am I seeing or not seeing up to 3 sections on the 'My Stuff' page?
Let us explain below:
Section 1 - Here you'll see your stuff for which you have 30 days or less to buy a service plan for.
Section 2: Here you'll see all your stuff you've ever added to your Warranty Life account.
Section 3: Here you'll find items for which you bought or registered a service plan for.
What does total warranty time left mean?
To get this number we add together your manufacture warranty time left and your extended warranty time left.
Your Account Back To FAQ Topics
How long do you store my product information for?
We keep a permanent record of all your items that are entered into the system. Regardless of whether this data was entered manually or automatically when you purchased the item, you'll have the ability to edit, delete or remove your information from your account unless you purchased a service plan for an item.
No, not unless you're a business using our system to manage and track your assets.
How do I access my account information?
After you login click on my account in the top right hand corner of the page.
How do I change my password?
Login, go to 'My Account' and click on the pencil mark beside 'Password'.
What do I do if I forgot my password?
Click here to reset it.
Can I use single sign on (Facebook or Google) to access an existing account?
Yes, as long as the email you used to sign up matches the email either used by your Faceook or Google account.
Why can't I edit my email address?
This feature will come soon.
How do I delete my account?
Please email firstname.lastname@example.org.
How do I merge two accounts?
Please email email@example.com.
Adding Products Back To FAQ Topics
How do I add multiple items at once?
We are working on a bulk uploading feature but in the meantime if you would like to upload multiple items please email us at firstname.lastname@example.org for support.
There are two reasons.
We may not have your item in our product database but you can still add it. Please follow the steps in the response to the next question below. You will also have provide the following:
Manufacturer's Name - the name of the manufacturer (only if item is not available in product database)
Product Name - the name or model number of the product (only if item is not available in product database)
You may be providing too many details for the item you're searching for. In this case less is more. For example for an Apple iPhone 4 16GB model just type in Apple iPhone. You just need to provide the manufacture and model product name.
How do I add a product manually to my account?
Please follow the 3 steps below:
- Click on the 'Add More Stuff' tab to enter the product name, model or description. The system will then search our database of 2 million+ products
- If you see your product in the search result select add, if you do not, click on the 'Next' button beside where it says "Can not find matched product?".
- Complete the Add More Stuff form:
- Date of Purchase - when the item was bought
- Place of Purchase - what store the item was bought from
- Price Paid - what price you actually paid for the item before tax
- Serial Number - usually found on the product itself, may start with "SN". You can add this after you add the item. If you do not provide your serial number and your product requires servicing there will be a 30 day delay in the file claim process if you buy a warranty.
- Did you purchase an extended warranty? - if you indicate yes, enter the amount of time so our system can track this for you
- Load Receipt Image - if you have an image of your receipt, you may upload this from your computer for your records. Alternatively, you may enter a text or HTML receipt. The image file may not exceed 5MB. You can upload an image anytime after you add the item.
- Personal Note - any additional notes you may wish to make regarding this purchase
How do I add a product automatically to my account?
Warranty Life has partnered with several retailers to instantly transfer your purchase details to our system during checkout. In this case you don't have to do anything.
Product Details Back To FAQ Topics
Why is the manufacture information, product manual and/or support info missing?
Not all products in our database have all the information available but we're always adding more. If a product is added manually no manufacture warranty info, manuals, or support info will be available.
Why will my receipt image not upload?
Your file must be an image (jpg, png, or gif) or PDF file and may not exceed 5MB in size.
Why can't I delete my product?
If you purchased a service plan you are not able to delete the associated product from your account.
Why can't I edit my receipt?
If your purchase was made at a Warranty Life partner retailer and your receipt was automatically uploaded to your account you will not be able to edit it to maintain its authenticated receipt status.
Please contact the manufacture or retailer directly regarding any questions relating to your product.
Warranty Claims & Repairs Back To FAQ Topics
Go to your product detail page for the item in question and click on the warrantor claim link. In the rare instance that you don't see one please contact the manufacture if the manufacture warranty is still valid.
How do I get a broken item fixed that's under an extended warranty / service plan?
Go to your product detail page for item in question and click on the warrantor claim link. In the rare instance that you don't see a link please contact the extended warranty provider directly.
Where can I find a copy of the Terms & Conditions for a service plan I purchased?
Go to your warranty detail page for the item in question and click on the warranty number link. In the rare instance that you don't see a link please contact the extended warranty provider directly.
How do I fix a broken item fixed that has no warranty left?
We are currently developing a trusted network of repair service providers. Please stay tuned.
Does Warranty Life provide repair services?
On some items we do, but where we don't, we've done some of the work for you by providing direct links to find repair information.
Is a receipt required to make a warranty claim?
Yes, a receipt is required to make any kind of manufacture or extended warranty claim. We highly recommend you upload a copy of your receipt on the appropriate product detail page so you never have to worry about looking for it again.
What happens if I file a warranty claim for a product that I didn't provide a serial number for?
If you don't provide your serial number and your product requires servicing there will be a 30 day delay in the file claim process.
Warranty Registration Back To FAQ Topics
Can I register a manufacture warranty through my Warranty Life account?
Not currently but it's a feature we plan on bringing to you soon.
Where do I find the item code on my receipt?
You will find the item code on the receipt beside the cost of the service plan you purchased for your item. The item code is up to 12 digits long. You will need to provide 3 or 4 digits to complete your service plan registration.
Do I need to my receipt for future claims?
Yes, you'll need your receipt to make any extended warranty / service plan claim. Simply upload a copy of your receipt on your product detail page so you never have to worry about looking for it again.
Where do I find the serial number?
The serial number can usually be found on the back or button of the item and also on the box. Look for the following identifer to find the number: SERIAL #: or SER NO.
How do I register a service plan purchased at a Warranty Life partner retailer if I don't have an email address?
If you don't have an email address please contact the extended warranty provider directly to register it.
How do I register an extended warranty / service plan purchased on the Warranty Life website?
It's automatically registered after your purchase is confirmed.
Buying An Extended Warranty / Service Plan Back To FAQ Topics
The eligibilty period to purchase an extended warranty / service plan has expired or we do not offer a warranty plan for the item at this time.
Can I buy an extended warranty / service plan from Warranty Life on a product I bought somewhere else?
Yes, you can buy a warranty plan to cover products you bought elsewhere. Simply find the product on our database, add some purchase details and we'll then tell you what warranty plans match that product. If you can't find it in our database, you can still manually add it and see what warranty plans are available.
How long after I purchase an item can I buy an extended warranty / service plan for it on Warranty Life?
In the USA you can buy an extended warranty / service plan up to 9 months after purchase and 11 months after purchase in Canada. Plans with special features may alter this time frame. In the case of ADH (Accidental Damage from Handling) you have 30 days as is the same with Replacement plans.
Is there a difference between a service plan and extended warranty?
No, there is no difference.
What is a DOP warranty plan?
DOP means Date of Purchase. This means the plan is valid from the date of purchase and your coverage starts right away, instead of cases of it starting just after the manufacturer warranty has expired. Examples of this would include ADH (Accidental Damage from Handling) plans or service plans that have surge protection features.
What is a ADH warranty plan?
ADH coverage provides protection against sudden and unforseen accidental damage to your product, provided that the damage was during the course of regular use of the product. ADH does not cover misuse, abuse, theft, loss, wear and tear or cosmetic damage. In the event of a covered repair, New Leaf will furnish or pay for the cost of the parts and labor required to complete the repair, usually less a deductible.
Does the country the product originated from matter?
If a product was bought from a country outside the plan coverage, it will not be valid. Warranty Life presents valid plans for the country you are in. Currently this entails the USA and Canada only.
What does In Home or Carry In mean?
In Home features mean a technician will attend your location to fix the item. This usually applies to cases where it is not feasible to ship the item back, e.g. fridges, stoves). Carry In describes a service situation where you will be required to ship the item back fro repair. Your insurance plan will cover all shipping costs.
How do I know what plan is right for me?
Warranty Life knows your product and will present properly matched plans with the best value and best features to you. We guarantee it!
Can I buy an extended warranty / service plan on a refurbished product?
You can in cases where the product comes with a 90 day manufacturer ot retail warranty. Our system will let you know once you add the product to your account.
How do I access my extended warranty / service plan details and terms?
On your 'My Stuff' page go to the 'My Stuff That's Protected, click on the item you in question and on the warranty detail page click on the warranty registration number link.
Are your warranty plans fully insured?
Yes, all our plans are fully insured. This means you never have to worry about the plan you buy, it will always be there for you.
Where can I view my purchase history?
Login, click on 'My Account' and then click on the 'Purchases' tab.
Who backs Warranty Life's extended warranties / service plans?
Our warranty plans are backed by some of North America's largest and most reputable companies. We have identified the best providers of value, service and coverage and offer them to you in one convenient place. All warranty plans are fully insured.
What is your refund policy for warranty plans purchased on the Warranty Life website?
Warranty plans purchased through Warranty Life can be cancelled and a full refund issued within 30 days if no claim or transfer has been made during that time. Please email email@example.com if you would like to cancel a warranty plan you purchased through Warranty Life.
What currency do you deal in?
We deal both in American and Canadian currencies.
Receipt Authentication Back To FAQ Topics
What is receipt authentication and how does it work?
The receipt authentication feature works for purchases made at participating retailers. Purchase information is automatically sent to the Warranty Life system using your email and produces a valid and legal receipt copy with a UNIQUE authentication code.
Entering the Authentication code will show the receipt associated with the code for verification for such things such as:
- warranty service
- warranty coverage
- authenticates for resale confirmation
Privacy & Security Back To FAQ Topics
What do you do with my account information?
Do you take financial or payment data from a Warranty Life partner retailer?
We don't take financial information or payment data from anywhere.
How do I opt-out of receiving important manufacturer warranty expiration alerts, exclusive promotions and new feature updates emails?
Click here to unsubscribe. You will continue to receive transactional based emails.
How do I reactivate marketing based emails?
Login, click on 'My Account' and select 'I would like to receive manufacturer warranty expiration alerts, monthly news and new feature updates.' under the 'Email' section.
Do you ever sell or rent my information?
All information is kept confidential and never sold or rented to any third party.
Contact Us Back To FAQ Topics
Do you have a specific question or any feedback?
Visit our support page and we'll get back to within one hour from Monday to Friday: 9am to 5pm PST.
What is Warranty Life's mailing address?
4152 Meridian St. Suite 105-29
Bellingham, WA, 98226
Suite 351, 255 Newport Dr.
Port Moody, B.C. V3H 5H1